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BTD Forums  /  SWAMI Xpress  /  not changed yet
Posted by: D.L., Sunday, April 22, 2012, 10:01pm
It has been more than a week and N.A.P. still has not changed my Rh from negative to positive, even though I received two seperate e-mails saying they would. I wonder how long it takes. So, I sent them another e-mail Sat. I hope I'm getting in touch with the right people.
Posted by: D.L., Sunday, April 22, 2012, 10:02pm; Reply: 1
I mean in my Swami xpress.
Posted by: ABJoe, Sunday, April 22, 2012, 10:09pm; Reply: 2
When I had a locked parameter changed, it was the next business day and it was changed prior to me getting the e-mail...

It sounds like you've done what you can in e-mail.  If it doesn't happen soon, I would call to make sure the communication is clear.
Posted by: Spring, Sunday, April 22, 2012, 11:27pm; Reply: 3
I have never gotten any sort of reply when I used the "contact us" screen. I called, though, and got help right away. I don't know that I have ever seen a complaint about this problem before, but people have posted piles of complaints about the "notification" issue in the past! Strange......
Posted by: C_Sharp, Monday, April 23, 2012, 1:46am; Reply: 4
Quoted from D.L.
It has been more than a week and N.A.P. still has not changed my Rh from negative to positive, even though I received two seperate e-mails saying they would. I wonder how long it takes. So, I sent them another e-mail Sat. I hope I'm getting in touch with the right people.


Be sure to supply your Account Number so that they can easily identify the account to change.

As other mentioned if email does not work you can try phoning.
Posted by: D.L., Monday, April 23, 2012, 3:18pm; Reply: 5
I checked my Swami just now and, thankfully, they changed it from neg. to positive. It changed only  a few foods from neutral to super but no change of avoids. I'm all set now for my eating, although I have been following the original plan, anyway. Now I'm waiting for my Haplogroup results and the 23 & Me testing kit.
Posted by: Victoria, Monday, April 23, 2012, 4:51pm; Reply: 6
Good!  Now it's a better fit for you, D.L.  :)
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