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BTD Forums  /  Testimonials  /  Great Experience with NAP
Posted by: TJ, Thursday, February 12, 2009, 1:09am
Ok, so this isn't a BTD testimonial, more of a testimonial.

I'm embarrassed to confess, but when I first moved into my current apartment, I read the lease agreement paperwork for another apartment I had looked at instead of my actual lease agreement to get my address down pat.  Thankfully, I figured out I was giving people the wrong address before much harm was done, BUT I had placed an order with NAP which was shipped to the wrong address and lost to me.  I contacted Nancy at NAP today, told her my situation, and she agreed to re-send the order to me (at my correct address) for only the cost of shipping.

That is what I call great customer service.  Thank you Nancy!
Posted by: Lola, Thursday, February 12, 2009, 3:25am; Reply: 1
she s a doll!!!
had the pleasure of meeting her during a couple of conferences, the last being this past TN one!
Posted by: italybound, Thursday, February 12, 2009, 3:29am; Reply: 2
I had a good experience w/ them too after having 3 or 4 online orders not go thru.  They do work to keep their customers happy!!   :)
Posted by: 815 (Guest), Thursday, February 12, 2009, 3:50pm; Reply: 3
Fast shipping! Sometimes I get my order the NEXT DAY from them.. :o  
Also, I can just email the dispensery and tell them what I want and they ship it right out...efficient.
Posted by: +Aan, Thursday, February 12, 2009, 5:10pm; Reply: 4
I've been very pleased with them as well...Aani
Posted by: grey rabbit, Friday, February 13, 2009, 12:28am; Reply: 5
I've been using the face wash and night/day creams, bought them as a Christmas present for me :). Love them, and they were shipped and arrived long before the estimated date.
Posted by: Jane, Friday, February 13, 2009, 4:49pm; Reply: 6
I almost always get everything the next day.  They are so awesome there.  I usually order on line but there have been times when I've called because it's fairly late in the day and they've gone out of their way to be helpful and fast!
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