Archives for: July 2011, 11
My Honorable Husband was doing some research about a vacation we hope to take in the fall. One day we want to take a scenic train ride. He said, “Uh oh, you’re not going to like this.”
The website states emphatically that you were not allowed to bring food or water on the train. They sell drinks and box lunches. They do not want any outside competition.
I called the toll free number. I was very nice, and my tone of voice was friendly. I said that we were looking forward to our train ride in the fall.
Then I said, “I am on a wheat free and preservative free diet. Will you be able to provide me with a box lunch that meets my needs?”
She quickly said that they would not be able to make me a special lunch, but that I could bring my food in my purse. If anyone questioned me I should just tell them that I am on a special diet.
I like it when people are accommodating. I like it when those in customer service know when to bend the rules. This is not always the case. Sometimes I talk to people who are rigid and irritable.
This morning’s conversation makes me look forward all the more to our fall trip. I’m thinking chicken and asparagus sounds good for a train ride.